How to Cancel Your Ivory Mix Subscription

  • Log into your account and click on ‘my account‘ to head to your dashboard
  • Click on ‘Subscriptions‘ in the dashboard menu
  • Locate your subscription and click ‘Cancel

 

 

  • Once you have successfully cancelled your subscription, your status will change to either ‘cancelled’ or ‘Pending Cancellation’.
    • Cancelled Status = subscription cancelled and your access has expired/end date has passed.
    • Pending Cancellation Status = your subscription is cancelled but your access to the membership will remain active until the listed end date.
    • Reactivate = You may resubscribe to your subscription by clicking the button ‘Reactivate’. (this option is not available with certain older subscriptions)

      Have questions or need support? Email admin@ivorymix.com