I am Having trouble logging into the free stock photo libary
If you are having any issues logging into the free library – we usually find that the problem is solved by trying a new browser or finding that an extra character (like an extra space) sneaks in to the password.
HERE ARE A FEW TRICKS WE’VE FOUND THAT SOLVE THE ISSUES YOU MAY BE EXPERIENCING:
- For password problems, please try typing it in exactly.
- Do not copy and paste. Sometimes copy and paste grabs extra blank characters that make the password not work.
- For Download or Page loading problems, try another browser? Sometimes things work better in chrome or Firefox instead of in explorer/edge. So, if you are using explorer/edge, try google chrome instead?
- Still having an issue? Try clearing your browser history / cookies and try the above again.
We are appreciative of your input and any help with figuring out login issues if the continue. Usually these steps above fix the issues.
I am Having trouble logging into my account
First, please make sure that you have submitted your e-mail address correctly
Second, you may contact us for assistance using the contact form here
I am having trouble with the download [downloading, opening a zip, etc.]
PDF Troubles: You are probably experiencing technical difficulties with the PDF links because you do not have the latest version of Adobe Acrobat Reader on your computer. You can download the free version by visiting https://get.adobe.com/reader/
ZIP Files: To access a ZIP file, an ‘unzipping’ program is required. Such a program then ‘extracts’ the set of resources from the ZIP and puts them onto your computer for normal use.
As suggested on the site, we recommend using (ZIP EXTRACTION SOFTWARE, for example, WinZip) www.winzip.com/win/en/downwz.html
Do you have an affiliate program?
We do have an affiliate program. Click here to find out more.
Once you have signup and are accepted to our program, you can log in at any time to get our banners and links, find out about commissions earned and even learn about how many impressions each of your links has received.
We manually review all applications within 2-3 business days. Once your application is approved, we will send you setup instructions as well as banners and text links that you can put on your web site.
Where can I find my affiliate ID?
You can find instructions here.
How are affiliates paid?
Affiliates are paid once a month through PayPal only. Checks and Bank Transfers are not available.
What is your refund policy?
Due to the nature of our services and products, there will be no refunds. You may cancel your account at any time; however, there are no refunds for cancellation. In the event that Ivory Mix suspends or terminates your account or these Terms for any reason, you understand and agree that you shall receive no refund or exchange for any Ivory Mix Property or any fees for any portion of the Service, any content or data associated with your account, or for anything else.
In the event Ivory Mix makes an exception and issues a refund (which it is under no obligation to provide), you understand and agree that you must immediately retrieve and delete all relevant product files from any and all places you have distributed the files to and all computers you have downloaded them to. You also understand and agree that once a refund is requested you are not permitted to exploit the product files in question and immediately upon receipt of a refund all licenses to such product files and underlying content are revoked and you are not authorized to use the product in any form or for any purpose whatsoever.
This is not what I ordered.
If you’ve downloaded your order, only to find it's sending you the wrong product, then please contact us and we will get back with you within 24 - 48 hours.
How do I suspend or cancel my subscription?
We’re sorry to see you go. To end your subscription:
- Sign in to your account, navigate to the Dashboard/Subscription area, and click "CANCEL"
- If you signed up as a member before JULY 2017, please go directly to PayPal and cancel your reoccuring payments through your account on PayPal.
I missed the deadline. Can I still get your special offer?
We’re sorry, that promotion is over. However, if you are signed up for our email newsletter, we’ll send you notifications and announcements for future offers and product launches. You can also send us a message through our contact form to find the best option for your right now.
I have a product I'd like you to promote. How do I do that?
We appreciate that you want to work with us and we review all new requests, however due to the large number JV requests we receive, it is impossible for us to accept every one.
Please review our site to ensure that your product is something our audience would be interested in. When you contact us, please share your ideas on how you would like the JV partnership to work. Include URLs to view the product. If you feel we are a good match, please submit your information with the details of your offer. We will get back with you as soon as possible.
I forgot my login/password
Visit the login page and click “forgot my password/username.” Follow the instructions. If this process doesn’t work, please submit a message on our contact form and someone will help you out.